Frequently Asked Questions
- What is Street Parking used for?
Forget about paper tickets and chasing down parking attendants. With our app, parking is easier and safer. Top up your account in seconds and create parking sessions for as long as you need. All from your cell phone! Just enter your license plate number, select the time, and you're done.
How can I top up my Street Parking wallet?
Easy!You have two options:
- With debit/credit card: Go to the top-up section, choose the amount, payment method, and click on pay. Fast and secure!
- Via Sinpe Mobile: Make a Sinpe payment to 70753030 and send us the receipt via support chat. It's that simple!
Important: If this is your first time recharging with a card, we will ask for your details when you select the amount.
How do municipal inspectors check whether I have paid for my parking with Street Parking?
Municipal inspectors have mobile devices and their own app to verify in real time whether you have paid for the corresponding parking.
When you use the Street Parking app to pay for your parking space, the information is immediately synchronized with the municipal system.
- In which cantons can I pay with Street Parking?
PARSO is available in the Acosta district.
- What are the hours during which parking meters are in operation?
The payment hours at Acosta are from 8 a.m. to 4 p.m.
- Can I pay my fines through Street Parking?
At this time, it is not possible to pay fines through our platform. However, we are excited about the prospect of integrating this option in the future and making this process easier for everyone.
In the meantime, we recommend checking the municipality's official channels to find out about the available payment options, such as collection offices or online platforms.
Monday through Friday, from 8:00 a.m. to 6:00 p.m.
- Why can't I save the remaining time/balance from my session as credit?
Thank you for your inquiry. We understand that the option to save remaining time/balance as credit could be a very useful feature that would be appreciated by our users. However, current municipal policies limit us in this regard.
Why? By confirming your session, you are accepting the municipality's payment terms, which state that payment is made immediately and for the selected time. It's like buying a ticket: once issued, the validity period cannot be changed.
Our advice: We recommend estimating the time you will need, and if you think you might need more, you can always extend your session from the app. This way, you can ensure you have enough time and avoid any inconvenience!
- I got a ticket, but I paid for parking to a different municipality. What should I do?
We understand how frustrating this situation can be. However, once the fine has been issued, unfortunately, we can no longer intervene in the process, as our application only manages the use and operation of the app and has no control over the decisions of local authorities.
